Questions & answers

Below are answers to frequently asked questions about our organisation and membership. Is your question not listed? Then feel free to contact us.

General

Maastricht Marketing is a foundation and has the task of directing the Maastricht brand. We put Maastricht on the map nationally, internationally, unambiguously and strongly. To achieve this, we work together with a large number of entrepreneurs from the city, on behalf of the Municipality of Maastricht and other stakeholders in Maastricht and the region. With our network of participants, we are one of the city's largest interest groups. We make the connection between entrepreneurs and visitors. Together with the entrepreneurs, we try to entice as many high-quality visitors as possible to visit Maastricht, paying extra attention to off-peak times (Sunday to Thursday). We aim to extend stays and increase spending. Besides increasing prosperity for the city, we also focus on well-being: it is important that the city remains attractive for all parties, including those who live, work or study here. Now and in the future.

We are an interest group, share our insights with each other, market Maastricht through inspiring campaigns, focus firmly on PR & provide tailor-made consultancy projects. We also organise knowledge sessions for our participants, regularly update you on our dot on the horizon, respond to the wishes of our participants and are the city's knowledge organisation in the field of destination marketing & communication. Under the umbrella of the Maastricht brand, we present Maastricht and the region to the full, together with our participants. Curious about what we did and achieved in 2024? Take a look at our annual report.

As a participant or stakeholder, you will automatically receive our monthly newsletter containing the latest news from the city, events, updates on our campaigns and expressions in the press. Think entrepreneurial tips, new campaigns, special collaborations and interesting insights for the industry. You can also follow Maastricht Marketing on LinkedIn.

Membership

As a participant of Maastricht Marketing, you are part of a large group of ambitious entrepreneurs. Each with their own experience and industry. With your support, you contribute in various ways to the promotion of Maastricht, the city we love. Together, we keep the economy going. The better we put Maastricht on the map, both nationally and internationally, the more success you will experience as an entrepreneur! Through cooperation with the region, we also aim for longer stays by visitors.

As a participant of Maastricht Marketing, you contribute to the city's success. Complete this application form and send it to: secretariaat@maastricht-marketing.nl/en.

The annual contribution depends on the company category and size. You can find all the different categories and corresponding fees in the application form.

Our memberships run from January to December. If a membership agreement is entered into during this year, it will be prorated.

Yes, your membership is tacitly renewed. Our memberships run from January to December. Cancellations should always be submitted by 1 October. If we do not receive a cancellation, the membership will be tacitly renewed.

No, unfortunately this is not possible. One company can always be named per membership. This will also be linked to the membership page on our website.

Maastricht Marketing's membership does not focus on individual bookings. Together, we make Maastricht attractive and attract visitors to the city. The better we put Maastricht on the map, both nationally and internationally, the more success you will experience as an entrepreneur.

Our philosophy is that everyone contributes according to support. From the total amount, we run various campaigns to put Maastricht on the map, welcome visitors through our channels and provide free information and inspiration.

Our memberships run from January to December and cancellations should be submitted in writing or by e-mail before 1 October of the current year. Send cancellation to: secretariaat@maastricht-marketing.nl/en. Always ensure that you have received a confirmation email to ensure that the membership has been properly terminated.

Payments

Membership should always be paid at once. At the beginning of the year you will receive an invoice with the amount and the account number of Maastricht Marketing. We do not work with direct debit.

If you have already paid the full amount and still received a notice, please contact us. Have you received multiple reminders from us? Please check your debits to see if your payment to us has been debited and send your proof of payment to secretariaat@maastrichtmarketing.nl.

My location page

As a participant, you get a location page on VisitMaastricht.com that you can completely fill out yourself with text, photos, videos and call-to-actions. You can log in here and view the manual here.

If you would like to update the administrator linked to the location page, please email info@maastricht-marketing.nl/en. In doing so, please let us know which organisation it concerns and provide the contact details of the person to be linked to the member page.

Email info@maastricht-marketing.nl/en. Please inform which organisation it concerns and provide the contact details of the person to be linked to the member page.

Instructions on how to reset or change your password can be found in the site page manual.

On VisitMaastricht.com, all member pages of our participants are visible. Translation to English, French and German is done automatically with AI.

Campaigns and events

If you are interested in sparring and possibly responding to our campaigns/specific themes playing in the city - think Magical Maastricht, TEFAF or, for example, the longer-stay approach - please email info@maastricht-marketing.nl/en.

The Uitagenda on Visit Maastricht informs visitors and residents about what's on in the city. Do you organise a special event with great appeal and would you like to include it in our Uitagenda? If so, please email redactie@uitagendamaastricht.nl.

N.B. It should really be an event that is only accessible for a certain period of time. Restaurant packages, promotions, offers, etc. are not part of the events. All items that recur weekly or monthly can also be mentioned by our participants on their location page. Maastricht Marketing reserves the right for placement and (final) editing.

Please contact us for the possibilities.